Complaints

We are here to help every step of the way which includes any complaints you may have about the vehicle or service you have been provided.

If for any reason you need to make a complaint there are numerous ways to get in touch with us, have a look at our Contact us Page for our:

Email Address
Telephone Number
Postal Address

Once you have logged a complaint we aim to get back in touch with you within 3 working days and have the issue resolved within 8 weeks.

Not happy with the way we responded with the complaint within those 8 weeks then you can contact

Financial Ombudsman Service, Exchange Tower, London, E14 9SR

0800 023 4567

www.financial-ombudsman.org.uk

Auto Finance Online Limited is authorised and regulated by the Financial Conduct Authority (FRN: 832181). We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. The nature of this commission is as follows: we receive a commission based on a percentage of the total amount of finance taken by the customer. The commission received does not affect the amount you will pay under your finance agreement. You can request for us to disclose the amount of any commission received. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk.

Written Quotation on request