Complaints

We are here to help every step of the way which includes any complaints you may have about the vehicle or service you have been provided.

If for any reason you need to make a complaint there are numerous ways to get in touch with us, have a look at our Contact us Page for our:

  • Email Address
  • Telephone Number
  • Postal Address

Once you have logged a complaint we aim to get back in touch with you within 3 working days and have the issue resolved within 8 weeks.

Not happy with the way we responded with the complaint within those 8 weeks then you can contact

Financial Ombudsman Service, Exchange Tower, London, E14 9SR

0800 023 4567

www.financial-ombudsman.org.uk